Which nationalities can to be served by Tenzing?
We are able to serve most nationalities, as long as an individual or family is not politically affiliated.
I am an American citizen. Are you able to provide a solution for me?
Yes, we are able to provide solutions for US citizens through third-party custodians and fiduciaries, which are completely compliant with FATCA legislation.
Producing a statement of advice is mentioned in your service offering. What is this and why is it important?
The information provided in the statement of advice provides the terms that dictate the relationship between our firm and the client. This document also lists the entire scope of a client’s financial strategy based on the outcomes of the disclosures in the client questionnaire, details of recommended investments as well as the rules and targets governing the construction and management of the client’s portfolio. Most importantly, all fees and potential conflicts of interest are disclosed in this document.
What types of investments is your firm able to offer?
We offer access to everything from direct stocks, bonds and futures on 120+ exchanges around the world, as well as ETFs, mutual funds, REITs, private equity, private debt, hedge funds, alternatives as well as physical property.
What are model portfolios and why are they important?
Model portfolios are simulated portfolios consisting of mutual fund and ETF assets managed on software within the firm. They represent the firm’s asset allocation strategies and provide the basis for all investment recommendations as well as a historical performance presentation of the firm’s money management abilities vs. specific benchmarks and categories. Allocation is done through ETFs and mutual funds for the purpose of efficiency and to remain cost-effective.
If I want to become a client, would I only be recommended investments based on the model portfolios?
The model portfolios form the core of our investment recommendations; however, we do take client preferences into account. For example, you would never find a private equity or physical property within the models. Everything we do is bespoke.
Where is/are my money/assets held?
Your funds will be held with third-party custodians in a jurisdiction dependent on the solution we recommend, which could be: Singapore, US, Luxembourg, Hong Kong, Isle of Man and various others.
How often is my portfolio reviewed with me?
Portfolios are constantly monitored in accordance with our analysis process. Account statements are sent to clients on a monthly basis, and an in-person portfolio review will take place every three months.
Do I receive investor protection in the jurisdiction where my assets are held?
Yes, most jurisdictions will offer certain investor protection.
Is my portfolio managed with or without my input?
Clients may choose to have a discretionary portfolio management service i.e. we will make decisions and execute transactions without a client’s input. Clients may choose to engage in a consultative service provision i.e. we will discuss decisions and transactions with you before executing. Additionally, clients may choose to have an execution only agreement, meaning that a client will make all decisions and we will only execute on their behalf.